Accommodation Terms and Conditions

Madarao Kogen Donguri Village

Accommodation Terms and Conditions

Effective October 1, 2026

Madarao Kogen Donguri Village (hereinafter referred to as the “Facility”) has established the following Accommodation Terms and Conditions to ensure that all guests staying at our cottages and Family Lodges can enjoy a safe and comfortable stay.

These Terms and Conditions apply to all guests staying at our Cottages and Family Lodges, regardless of the season.

Specific rules regarding the use of each accommodation facility and each season are provided separately in the applicable House Rules. Guests are required to review and comply with both these Terms and Conditions and the House Rules applicable to their accommodation and season.

Article 1. Scope of Application

Accommodation agreements and related agreements between the Facility and guests shall be governed by these Terms and Conditions.
Matters not provided for in these Terms and Conditions shall be governed by applicable laws and generally established practices.
Any conditions separately established by the Facility, including accommodation plan conditions, cancellation policies, House Rules, and other terms of use, shall also form part of the accommodation agreement.
If these Terms and Conditions differ from the conditions displayed in an accommodation plan or on a booking website, the conditions displayed at the time of booking may take precedence.

Article 2. Application for Accommodation

Guests wishing to stay at the Facility must provide the required information, including the dates of stay, number of guests, names of guests, contact information of the booking representative, and other necessary information, using the method specified by the Facility or the applicable booking website.
The number of guests and the composition of the group must be accurately registered at the time of booking.
If an accommodation plan specifies conditions regarding the number of guests, age, composition of the group, or other requirements, guests must comply with those conditions.
If the actual use of the accommodation differs from the information registered at the time of booking, additional charges may apply. If the actual use does not meet the conditions of the accommodation plan, the Facility may refuse accommodation.

Article 3. Formation of the Accommodation Agreement

An accommodation agreement shall be deemed to have been concluded when the Facility accepts the reservation or when the reservation is confirmed through a booking website, reservation system, or other applicable service.
Depending on the booking method, season, or accommodation plan, payment or other procedures may be required at the time of booking.
Payment methods and payment timing shall be governed by Article 4 as well as the conditions displayed at the time of booking.

Article 4. Accommodation Charges and Payment

Accommodation charges and other fees shall be based on the rates specified for each accommodation plan, booking website, or by the Facility.
Payment methods vary depending on the accommodation season, accommodation plan, and booking method.
During the Green Season, payment may be made by online credit card payment or on-site payment, depending on the accommodation plan.
During the Winter Season, payment is generally made by online credit card payment.
When using Booking.com, Airbnb, or another booking website, payment shall be made in accordance with the payment conditions displayed by the applicable booking website.
In addition to accommodation charges, additional fees may apply for extra services, damage to or loss of facilities or equipment, cleaning, or other charges.

Article 5. Cases Where Accommodation May Be Refused

The Facility may refuse to enter into an accommodation agreement or may refuse accommodation if any of the following circumstances apply:

The Facility is fully booked or there are other unavoidable circumstances related to facility operations.
The information provided in the reservation is false or fraudulent.
The guest does not meet the conditions specified by the accommodation plan, including the number of guests, age requirements, or composition of the group.
The Facility determines that the guest may engage in conduct that violates applicable laws or public order and morals.
The Facility determines that the guest may cause significant inconvenience or disturbance to other guests, local residents, or Facility staff.
The guest makes violent demands or requests an unreasonable level of burden or service.
The guest is, or is determined to have a relationship with, an organized crime group or other antisocial force.
The guest is severely intoxicated or otherwise likely to cause inconvenience or disturbance to other guests or the Facility.
Accommodation cannot be provided due to a natural disaster, facility malfunction, or other unavoidable circumstances.
The guest does not agree to these Terms and Conditions, the accommodation plan conditions, or the applicable House Rules.
The guest has previously failed, without legitimate reason, to pay accommodation charges, restaurant charges, experience fees, cancellation fees, or other charges owed to the Facility.
The Facility otherwise determines that accepting the guest is inappropriate from an operational standpoint.

Article 6. Cancellation by the Guest

If you wish to cancel or change your reservation, please complete the necessary procedure promptly using the method specified at the time of booking.
Cancellation fees vary depending on the accommodation season, accommodation plan, and booking method.
For accommodation plans during the Green Season, cancellation fees generally apply from 15 days before the scheduled date of stay. However, cancellation policies may differ depending on the plan.
During the Winter Season, cancellation fees may apply from the time the reservation is confirmed.
When using Booking.com, Airbnb, or another booking website, the cancellation policy displayed by the applicable booking website shall apply.
Please check the cancellation policy displayed for the applicable accommodation plan at the time of booking for specific cancellation conditions.
If a guest fails to arrive without contacting the Facility, the reservation will be treated as a no-show, and the applicable cancellation fee will be charged.

Article 7. Cancellation or Termination of the Accommodation Agreement by the Facility

The Facility may terminate the accommodation agreement or refuse to allow a guest to continue their stay if any of the following applies:

The guest violates these Terms and Conditions or the applicable House Rules.
The guest fails to make payment of accommodation charges or other applicable fees.
The guest engages in conduct that causes significant inconvenience or disturbance to other guests, local residents, or Facility staff.
The guest engages in loud, noisy, disruptive, or other conduct that significantly disturbs the surrounding environment.
The guest invites a person who is not registered on the reservation into the Facility or allows such a person to use the Facility.
The guest changes the number of guests without authorization.
The guest violates applicable laws or engages in conduct contrary to public order and morals.
The guest engages in conduct that creates a risk of fire, accident, or other danger.
The Facility otherwise determines that it is inappropriate for the guest to continue their stay.

If the Facility terminates the accommodation agreement pursuant to this Article, any unused accommodation services shall be handled appropriately in accordance with applicable laws, booking conditions, or other applicable terms.

Article 8. Registration of Guest Information

Guests must register their name, age, address, contact information, and other necessary information in the manner specified by the Facility.
Foreign nationals may be asked to provide or register their nationality, passport number, and other information required by applicable laws.
All persons registered as guests must be the actual users of the accommodation, and guest information must be accurately registered.
If there is any change to the registered information, guests must contact the Facility in advance.

Article 9. Stays by Minors Without an Adult

When minors, including high school students, stay without an adult, consent from a parent or legal guardian is required.
Minors staying without an adult must submit the Parent/Guardian Consent Form designated by the Facility in advance.
The Facility may contact the parent or legal guardian, if necessary, to confirm their consent to the minor’s stay.
Parents or legal guardians must explain these Terms and Conditions, the accommodation plan conditions, and the applicable House Rules to the minor guests in advance and instruct them to comply with them.
If parental or guardian consent cannot be confirmed, or if the Facility determines that the accommodation is inappropriate for safety or operational reasons, the Facility may refuse accommodation.

Article 10. Check-in and Check-out

Check-in and check-out times shall be as specified in the accommodation plan, booking information, or other instructions provided separately by the Facility.
If guests wish to use the Facility before the designated check-in time or after the designated check-out time, they must contact the Facility in advance.
If guests use the Facility beyond the designated check-out time without authorization, additional charges may apply.
At check-out, guests must leave the accommodation, facilities, and equipment in an appropriate condition and return keys and any other items provided by the Facility in the designated manner.

Article 11. Compliance with House Rules

Guests must comply with these Terms and Conditions as well as the House Rules established by the Facility for the applicable accommodation facility and season.
The House Rules specify specific requirements appropriate to each facility and season, including smoking restrictions, quiet hours, garbage disposal, use of fire, use of equipment and furnishings, and use of outdoor spaces.
House Rules differ depending on the accommodation facility—Cottage or Family Lodge—and the season—Winter Season or Green Season.
Guests must review the House Rules applicable to their accommodation and season before their stay and comply with them.

Article 12. Prohibited Activities

Guests must not engage in any of the following activities at the Facility:

Any activity that violates applicable laws.
Any activity that causes significant inconvenience or disturbance to other guests, local residents, or Facility staff.
Any unsafe use of the Facility, equipment, or furnishings.
Any activity that creates a risk of fire, accident, or other danger.
Conducting business activities, events, or similar activities without permission from the Facility.
Using the Facility’s equipment or furnishings for purposes other than their intended use.
Allowing a person who is not registered on the reservation to use the Facility.
Any other activity that violates these Terms and Conditions or the applicable House Rules.

For specific prohibited activities, please refer to the House Rules applicable to your accommodation facility and season.

Article 13. Use of the Facility by Persons Other Than Registered Guests

The Facility may only be used by persons registered as guests at the time of booking.
Persons who are not registered as guests are strictly prohibited from entering, using, or staying at the Facility.
This prohibition applies regardless of the purpose, including visiting, meeting guests, dining, taking a break, bathing, using BBQ facilities, or any other purpose.
If a person who is not a registered guest is found at the Facility, the Facility may require that person to leave.
If a guest allows an unregistered person to enter the Facility without permission, the Facility may terminate the accommodation agreement as a violation of these Terms and Conditions.
If this results in damage or loss to the Facility, the guest may be charged for necessary costs, including repair, cleaning, business losses, or other related expenses.

Article 14. Use and Care of Facilities, Equipment, and Furnishings

Guests must use the Facility, furniture, appliances, equipment, furnishings, and other items appropriately and with care.
If facilities, equipment, furnishings, or other property are damaged, soiled, or lost intentionally or through negligence, the guest may be charged for necessary repair, cleaning, replacement, or other related costs.
Guests must promptly notify the Facility if any damage, malfunction, or loss occurs.
Taking any equipment, furnishings, or other property belonging to the Facility away without permission is prohibited.

Article 15. Liability of the Facility

If a guest suffers damage due to the intentional act or negligence of the Facility, the Facility shall compensate the guest in accordance with applicable laws.
The Facility shall not be responsible for damage caused by the guest’s own intentional or negligent acts.
The Facility shall not be responsible for damage caused by circumstances beyond its control, including natural disasters, fire, power outages, suspension of transportation services, equipment failure, or other circumstances for which the Facility is not responsible.
Guests are responsible for the safekeeping of cash, valuables, and other personal belongings within the Facility.

Article 16. When Accommodation Cannot Be Provided

If the Facility becomes unable to provide the accommodation that was reserved, the Facility will, with the guest’s consent, make reasonable efforts to arrange alternative accommodation with conditions as similar as possible.
If alternative accommodation cannot be arranged, the Facility will take appropriate measures regarding accommodation charges and other applicable fees.
If accommodation cannot be provided due to circumstances beyond the Facility’s control, including natural disasters, fire, or serious equipment failure, the Facility shall respond in accordance with applicable laws and other relevant provisions.

Article 17. Luggage and Lost Property

Guests are responsible for the safekeeping of their luggage, cash, valuables, and other personal belongings.
If guests wish to send luggage to the Facility before their stay, please contact the Facility in advance.
Items left behind and found at the Facility after a guest’s stay will be handled in accordance with the procedures established by the Facility.
The storage period, return method, shipping costs, and other matters relating to lost property shall be handled in accordance with the Facility’s policies.

Article 18. Parking

Guests using the parking area must use the parking spaces designated by the Facility.
Guests must take sufficient care of other vehicles, the Facility, and surrounding areas while using the parking area.
Guests are responsible for the safekeeping of their vehicles, belongings inside vehicles, valuables, and other property while parked.
Except where caused by the intentional act or negligence of the Facility, the Facility shall not be responsible for accidents, theft, vehicle damage, or other incidents occurring in the parking area.

Article 19. Guest Responsibility

If a guest intentionally or negligently violates these Terms and Conditions, the accommodation plan conditions, House Rules, or other rules established by the Facility and causes damage to the Facility or a third party, the guest may be required to compensate for such damage.
If the guest’s conduct causes the Facility to require repairs or replacement of equipment, special cleaning, or other measures, the guest may be charged for reasonable costs incurred as a result.
When staying as a group, the person who made the reservation is responsible for informing all accompanying guests of these Terms and Conditions and the applicable House Rules.

Article 20. Changes to These Terms and Conditions

The Facility may amend these Terms and Conditions when necessary.
Unless otherwise specified, amended Terms and Conditions shall apply from the time they are posted on the Facility’s website or otherwise made publicly available.
If these Terms and Conditions are amended after a reservation has been made, the handling of that reservation shall be determined in accordance with applicable laws and other relevant provisions.

Supplementary Provision

These Terms and Conditions shall take effect on October 1, 2026.

Please Review Before Your Stay

In addition to these Accommodation Terms and Conditions, the Facility has established separate House Rules for each accommodation facility and season.

Please review the House Rules applicable to your accommodation and season before your stay.

Cottage

Winter Season | Cottage House Rules
Green Season | Cottage House Rules

Family Lodge

Winter Season | Family Lodge House Rules
Green Season | Family Lodge House Rules

Before making a reservation, please review these Terms and Conditions and the applicable House Rules and make your reservation only after agreeing to their contents.

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House Rules
Please also review the House Rules for your accommodation and season.