Madarao Kogen Dongurimura (“we,” “us,” or “the facility”) recognizes the importance of our guests’ personal information and is committed to complying with applicable laws and regulations regarding the protection of personal information, as well as to the appropriate management and protection of personal information entrusted to us in accordance with this Privacy Policy.
1. Definition of Personal Information
In this Privacy Policy, “personal information” refers to information relating to a living individual, including but not limited to name, date of birth, address, phone number, email address, and other details that can identify a specific individual.
2. How We Collect Personal Information
We collect personal information through appropriate and fair means when guests make reservations for accommodation, dining, or experience plans, submit inquiries, respond to surveys, or use other services we provide.
We may also appropriately obtain reservation information through third-party booking platforms we partner with, such as Jalan, Rakuten Travel, Booking.com, and Airbnb.
3. Purpose of Use
Personal information we collect is used only within the scope of the following purposes. We will not use personal information for any purpose beyond this scope without the guest’s consent, except as permitted by law.
- To process reservations for accommodation, dining, or experiences, assign rooms, and provide our services
- To respond to inquiries and questions from guests
- To contact guests in case of emergency related to their stay
- To inform guests about service improvements, new plans, and events (this includes sending newsletters or announcement emails, approximately once a year, to guests who opted in to receive them, such as at the time of booking)
- To fulfill obligations required by law (such as maintaining a guest registry)
4. Disclosure to Third Parties
We will not provide or disclose personal information to third parties except in the following cases:
- When we have obtained the guest’s prior consent
- When disclosure is required by law, such as a request from a court or police authority
- When disclosure is necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
- When we outsource the handling of personal information, within the scope necessary to achieve the stated purpose of use, to contracted service providers (such as reservation system providers or email delivery services). In such cases, we will provide appropriate oversight of these providers.
5. Security Management
We implement appropriate security measures and strictly manage personal information entrusted to us in order to prevent leakage, loss, falsification, and unauthorized access. We also maintain strict operational controls when sending mass newsletters to prevent information leaks due to misdirected emails.
6. Disclosure, Correction, and Deletion of Personal Information
If a guest wishes to request disclosure, correction, addition, deletion, or suspension of use of their personal information, or to unsubscribe from our newsletter, we will respond promptly and within a reasonable scope after confirming the requester’s identity. Please contact us using the information provided below.
7. Use of Cookies and Analytics Tools
Our website may use cookies to improve usability and analyze site usage. We also use analytics tools such as Google Analytics to understand website traffic. These tools collect traffic data anonymously and do not identify individuals.
8. Changes to This Privacy Policy
We comply with applicable Japanese laws and regulations regarding personal information we hold, and we may revise this policy from time to time as part of our ongoing efforts to improve it. The most recent version of this Privacy Policy will take effect from the moment it is posted on this page.
9. Contact Information
For inquiries regarding our handling of personal information, please contact us using the information below.
- Business Name: Madarao Kogen Dongurimura
- Contact Person: Masato Hayashi
- Address: 1101 Nozomigaoka, Madarao Kogen, Iiyama City, Nagano Prefecture 389-2257, Japan
- Phone: +81-269-64-3751 (Reception hours: 8:00am–9:00pm JST)
- Email:contact [at] dongurimura.jp
Last Updated: September 13, 2026
ADDRESS
1101 Nozomigaoka, Madaraokogen, Iiyama City, Nagano 389-2257, Japan