| Item | Details |
|---|---|
| Business Operator | Madarao Kogen Dongurimura |
| Person Responsible | Masato Hayashi |
| Address | 1101 Nozomigaoka, Madarao Kogen, Iiyama City, Nagano Prefecture 389-2257, Japan |
| Contact | Phone: +81-269-64-3751 (Reception hours: 8:00am–9:00pm JST) Email: contact [at] dongurimura.jp ※Unsolicited commercial or promotional emails sent to the above address are strictly prohibited. |
| Selling Price | Prices are as displayed for each accommodation plan or day-use/dining plan (tax included). |
| Additional Costs Not Included in the Price | ・Additional food and drink charges, paid activity fees, and equipment rental fees incurred on site ・Other fees specified in the details of each plan |
| Payment Methods | Online prepayment by credit card, or on-site payment (cash, credit card, etc.) ※Available payment methods vary by plan. Please check the details of each plan. |
| Timing of Payment | Online prepayment: Charged at the time of booking (the billing date may vary depending on your card issuer). On-site payment: Due at check-out (for day-use plans, due after use). |
| Timing of Service Provision | Services are provided on your reserved check-in date, or on your selected date for day-use plans. |
| Cancellation Policy (Returns & Exchanges) | Due to the nature of the service, no refunds will be issued after your stay or use of the facility. Cancellation fees will apply to booking cancellations in accordance with our accommodation terms of use. The timing at which cancellation fees begin to apply (e.g., immediately after booking, or from 15 days before arrival) and the fee percentage vary depending on the plan and travel dates selected. Please refer to the booking page for your chosen plan, or your confirmation email, for details. |
ADDRESS
1101 Nozomigaoka, Madaraokogen, Iiyama City, Nagano 389-2257, Japan